Support

Questions, feedback or something not working? Write us, we're happy to help.

To help us help you faster, please include your iPhone and Apple Watch model, the iOS and watchOS version, and a short description of what happened.

Quick help

• Connecting with someone. Open the app and scan your loved one's code, or enter their 9-digit code manually. The connection is active once you both confirm it.
• Not receiving taps. Check that notifications for thought of you are allowed on your iPhone and Apple Watch, and that you haven't muted or paused the connection in the app.
• Renaming, muting or removing a connection. You can do all of this at any time inside the app. Removing a connection deletes it for both people.
• Deleting your account. Email us at office@rainer.media and we'll permanently remove your account and all associated data.